Working as a customer service representative is one of the easiest side hustles out there. With most companies, you can do your work from the comfort of your own home as long as you have a phone, a computer with internet access, and a quiet place to work.
To get a job in customer services, you need to have a comprehensive resume with good references then start checking for jobs online. There are many legitimate customer service jobs online. However, it’s still easy to fall for a scam.
When you look up companies hiring customer service representatives, make sure you do thorough research on them before you make any commitments. A good way to know if a job is a scam is to check their requirements. If you need to pay some sort of fee to get the job, that’s a definite red flag.
Who Is It For?
This side hustle is great for people who are comfortable chatting with others and helping them solve issues. You need to be able to do a lot of research to get familiar with the company you work for and their products/services.
Who Is It Not For?
If your schedule can’t accommodate random calls and customer queries as they come in, it will be difficult to do this kind of work.
How It Works?
You won’t need to hold a fancy degree to be able to work in customer services. You may need to pass a background and drug test to get a job. Some specific training sessions can help you improve your skills so you’ll have better chances to get hired.
The duties you perform will depend on the company you work for. Usually, your responsibilities include:
•Answering calls
•Helping clients with any problems they have
•Replying to email queries
•What We Like?
•You get to work from home
•Flexible scheduling
You’ll learn new skills like time management, communication, researching/planning, effectively managing your workload
What We Don’t Like?
May be demanding (depending on the company you work for)
How Much Can You Make
On average you can make ₤10 to ₤14 per hour. The pay will vary according to the company you work and the work you’ll be tasked with. You can also negotiate higher rates, especially if you have more experience.
Conclusion:
In customer services, you’ll need to wear a smile and be super cheery 99.999% of the time. Although when you work from home, no one will know if you’re really smiling as long as you keep your tone light and helpful (secret’s safe with us). Either way, it’s an easy way to make money on the side. For more information on how to make customer service a successful side hustle, click on the links below.
Pros:
•Flexibility
•You can work from your home
•Low capital costs
Cons:
•Low pay
•Workload can get overwhelming
